dewi365 Platform Privacy Notice

This page describes what we collect when you use dewi365 and how we keep that data protected. We collect personal information to verify your identity, process payments, detect fraud, and comply with financial regulations. Our commitment is to handle your data transparently and securely, limiting access to authorized teams only.

We operate across multiple jurisdictions where online gaming and sportsbooks are legally permitted. Data storage, processing, and retention follow applicable local laws in each region. Your data may be held on servers outside your country; we describe these practices in detail below so you understand where your information resides and who can access it.

If you have questions about our privacy practices, contact our support team in English via the contact details provided at the end of this policy.

What Data We Collect on dewi365

Registration and Identity Information

When you create a dewi365 account, we collect your email address, phone number, and password. To comply with financial regulations and prevent fraud, we require identity verification—we ask you to upload a government-issued ID (national ID, passport, or driving licence). We scan the document, verify its authenticity, and cross-check the name and date of birth against your registration details. This information is stored securely and retained only as long as necessary for verification and legal compliance.

Payment and Transaction Data

We collect information related to your deposits and withdrawals. When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we record the payment method, transaction amount, timestamp, and outcome (success or failure). We retain this data to reconcile accounts, investigate disputes, and comply with anti-money-laundering regulations. Your payment method details (e-wallet or bank account number) are stored in encrypted form and accessible only to our payment-processing team and authorized compliance staff.

Personal data: Email, phone, name, date of birth, and identity number collected during registration and verification.
Payment data: Payment method, transaction amounts, and deposit/withdrawal history retained for financial and legal purposes.
Session data: Account activity logs, game history, bets placed, and outcomes recorded for your protection and platform security.
Device data: IP address, browser type, and device identifiers used to detect fraud and unauthorized access.

Gameplay and Account Activity

We log all activity on your dewi365 account—every bet placed, game played, balance change, and withdrawal request. This history is retained in your account dashboard and accessible to you at any time. We use this data to verify disputes, investigate unusual account behavior, and ensure platform fairness. For instance, if you report a missing deposit, we review your transaction history to confirm credit. If we detect multiple rapid deposits and large withdrawals, we may pause processing pending verification to prevent fraud.

Technical and Device Information

When you access dewi365, we collect your IP address, browser type, operating system, and device identifiers. We also log login timestamps and access patterns. This technical data helps us detect unauthorized access attempts, prevent account takeovers, and optimize platform performance. We do not sell this information to advertisers; it is used internally for security and service improvement only.

We at dewi365 collect data only as necessary to verify identity, process payments, detect fraud, and comply with financial law. We do not sell personal information to third parties, and we restrict access to authorized teams.

dewi365 privacy team

How We Use and Share Your Data

Data Usage Within dewi365

We use your personal data for the following purposes: verifying your identity and preventing fraud; processing deposits and withdrawals; maintaining your account and responding to support requests; detecting unauthorized access or suspicious account behavior; complying with anti-money-laundering and financial regulations; and improving our platform's performance and security. Your gameplay data (Liga 1 bets, live-dealer sessions, slot plays) is retained in your session history for your review and our record-keeping. We do not use your data to send promotional emails or contact you for marketing purposes unless you explicitly opt in.

Third-Party Payment Processors

We share payment information with authorized payment processors to complete your deposits and withdrawals. These processors (DANA, e-wallet, mobile banking, local payment, and others) receive only the data necessary to process your transaction—transaction amount, your name, and your registered payment account. We ensure these third parties comply with data-protection standards equivalent to our own. We do not allow them to use your data for their own marketing or to share it further without your consent.

Compliance and Legal Obligations

We may disclose your data to government authorities, law enforcement, or financial regulators if required by law or court order. For example, if we receive a subpoena or legal warrant, we will provide the requested information. We also comply with anti-terrorism and anti-money-laundering regulations, which may require us to report suspicious transactions or unusual account patterns. We inform you of such disclosures where legally permitted.

Data Storage and Servers

Our servers may be located outside your country of residence. Your data may be stored on servers in multiple jurisdictions to ensure service redundancy and speed. We maintain encryption and access controls on all servers to protect your information. By using dewi365, you acknowledge that your data may be transferred across borders and processed in jurisdictions outside your country. We comply with data-protection laws applicable in each jurisdiction where we store or process your information.

Data Retention and Deletion

We retain your personal data only as long as necessary for our business purposes and legal obligations. Payment records and transaction history are typically retained for seven to ten years to comply with financial regulations. Your account data (email, phone, identity documents) is retained while your account is active and for up to two years after closure, unless law requires longer retention. You can request deletion of your account at any time by contacting our support team. We will delete your personal data subject to legal and regulatory retention requirements. Historical transaction records may not be deletable due to financial compliance, but we remove direct personal identifiers where permitted.

Cookies and Tracking

We use cookies and similar tracking technologies to remember your login session, store your preferences, and analyze how you use dewi365. These cookies help us detect fraud and unauthorized access. We do not use cookies to track you across websites or sell browsing data to advertisers. You can control cookie settings in your browser; however, disabling cookies may limit your ability to use certain features of dewi365.

Your Rights on dewi365

You have the right to access, review, and request correction of your personal data held by dewi365. You can download a copy of your account data, including your transaction history and profile information, by requesting it through your account settings or contacting our support team. You can also request that we delete your account and associated data, subject to legal retention requirements. If you believe we have misused your data, you may lodge a complaint with your local data-protection authority or contact us for resolution.

Security Measures

We protect your data using encryption, secure server infrastructure, and access controls. Only authorized dewi365 staff can access your personal information, and we require strong passwords and two-factor authentication for internal systems. We conduct regular security audits and maintain insurance against data breaches. However, no system is entirely risk-free; we recommend using a strong, unique password and enabling two-factor authentication on your account for additional protection. If you suspect unauthorized access to your dewi365 account, change your password immediately and contact our support team.

Contact and Complaints

If you have questions about our privacy practices, wish to access your data, or want to lodge a complaint, contact our support team. We respond to privacy requests within standard business timeframes. You can also escalate concerns to your local data-protection authority or privacy regulator if you believe we have violated your rights. Our commitment to transparency and fair data handling ensures that your trust in dewi365 remains warranted.

Email support: We respond in English to privacy inquiries within business hours.
Data access request: Log into your account, navigate to Settings, and select Download My Data, or contact support.
Account deletion: Request account closure through Settings or email support; we confirm deletion within standard timeframes subject to legal holds.
Complaint escalation: If unresolved, contact your local data-protection authority or financial regulator.

We at dewi365 operate across jurisdictions including Jakarta, Surabaya, Bandung, and Medan, where our services are legally available. Our privacy practices comply with local data-protection and financial regulations in each region. This policy may be updated periodically as we evolve our practices or laws change. We notify users of significant changes via account notification or email.

Your privacy and data security are fundamental to our platform. We remain committed to transparent, fair, and lawful data handling. Thank you for trusting dewi365 with your information.